Tag Archives: MacBook

Nintendo’s Gone USB? Now, There’s a Switch!

A confession: I almost didn’t get this blog post out in time, because I’ve been immersed in the massive world of The Legend of Zelda: Breath of the Wild, on my new Nintendo Switch. I’m not going to go into detail about how I had to wait in line for a few hours on launch night to get mine–those who pre-ordered would admonish me for poor planning, and those who didn’t get theirs when they wanted feel bad enough as it is.

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One of the many launch-night lines. Mario’s got to be wondering why none of the cameras are pointing at him. Source: GoNintendo.com

This week’s post is about the surprising move to the increasingly mainstream USB-C connection standard for the Switch’s charger. Faithful readers may remember my discussion of the new USB-C connector when Apple incorporated it—and nothing else—into their latest MacBook Pro at the end of 2016. Does this mean the days of having to pack multiple chargers and cables are at an end? Well, maybe.

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The USB-C charging port at the bottom of the Switch. Source: CNet.com, click photo for their article, “Zelda at 30,000 feet: Playing the Nintendo Switch on a plane.”

It’s true that the Switch does get its power from a USB-C AC adapter. When placed in its included dock, the power cord fits in a compartment in the back, hidden by a discreet plastic panel. The other end is a beefy transformer brick, so make sure you have room on your power strip or wall outlet for it. To be safe, I invested in APC’s P11VT3 SurgeArrest Surge Protector, with its six widely-spaced outlets.

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So much room for activities! Source: APC.com, click photo for more info.

But what if I didn’t want to use Nintendo’s included power brick?

It’s not an entirely absurd question. The charm of the Switch is that it is entirely portable, as much a successor to Nintendo’s Game Boy and DS handhelds, as it is to their Wii and Wii U set-top consoles. When out of the tabletop dock, the Switch charges off a USB-C port on its bottom. Nintendo’s thinking, I’d wager, is that gamers who plan on traveling with their Switch in “handheld” mode will leave their dock plugged in to the home power outlet; and that those gamers will invest in a second Nintendo Switch charging brick to keep in their officially-licensed Switch Carrying Case while on-the-go.

And that is indeed a solution, if a bit clunky.

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The official Switch charging brick. Note that the cable is not removable. Source: SlashGear.com, click photo for their “Switch Buyer’s Guide.”

The dream of USB charging is only to have to carry one power brick, and only one charging cable. The cable is a separate piece in this dream, because you may need to use it to sync data between devices while not charging. USB is a multi-faceted standard, after all. The problem as I see it comes from the power needs of the various devices that employ USB-C chargers.

Let’s start with that MacBook Pro from last year. The 13-inch model uses a 61 Watt power adapter, and the 15-inch model uses an 87 Watt adapter. Their little sibling, the 12-inch MacBook from 2015 and 2016, uses a 29 Watt USB-C adapter. Apple’s official line is that the higher-wattage adapter will work just fine on devices with smaller power demands, but not vice versa. That is to say, go ahead and charge the 12- or 13-inch laptops with that 87 Watt 15-inch adapter, but don’t try to juice up your 15-inch laptop with only 29 or 61 Watts.

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Apple’s 87W USB-C Power Adapter, cable sold separately (of course it is). Source: notebookcheck.com

Okay, great, so I can use that charger on my Switch?

To determine the Switch’s power needs, a little electrical engineering math is required. The official Switch AC adapter outputs between 5 and 15 Volts at 2.6 Amps (most likely depending on whether the Switch is docked or not). Multiplying 15 by 2.6 gets 39 Watts, so the MacBook Pro adapters—be they 61 or 87 Watts—should make short work of delivering power to anything that needs less than that.

One mustn’t ignore those pesky Amps, though. The power supply you want to use must match or exceed your device’s needs, both in power (Wattage) and electric current (Amperage). My 29W MacBook adapter, for example, outputs either 14.5V at 2.0A if the attached device supports the USB Power Delivery (USB PD) standard; or 5.2V at 2.4A if it doesn’t.

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The “West Virginia” Formulas. Source: twoicefloes.com.

The Switch, as discussed in this Reddit thread, does indeed support USB PD. Since the Switch charges best at 2.6A or higher, my MacBook charger just falls short of the current needs; but it’s also about 10W shy on the power front, so it’s a non-starter either way.

That 87W MacBook Pro charger, on the other hand, delivers a maximum of 20V at 4.3A. Unless something goes horribly wrong, the Switch’s circuitry is smart enough to pull only as much power as it needs, at the highest current it can handle. The 87W charger can deliver all 15V and 2.6A without breaking a sweat. So that will work for your USB-C-equipped MacBook (or Pro), as well as your Switch.

But what if you want to use a multi-port charger?

This is where it gets tricky. In my living room, I have an Anker PowerPort Speed 5 USB Charger in a convenient spot next to my couch. This lets me juice up my phone, plus any other four USB-charged devices I can think of. For reference, my iPhone 7 comes with a 5W charger: 5V at 1A, so I’m in good shape as long as the PowerPort delivers at least that much per port.

From Anker’s website: “The Speed Series was created for one single purpose: To deliver the fastest charge possible to any and all USB devices.”

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Anker’s PowerPort Speed 5 USB Charger. Source: Anker.com.

Utilizing Qualcomm’s QuickCharge 3.0 power delivery standard, the PowerPort outputs between 3.6 and 6.5V at 3A (19.5W); between 6.5 and 9V at 2A (18W); or between 9 and 12V at 1.5A (again, 18W). Insufficient to juice up my Switch (which, for the record, does not support Quick Charge or Dash Charge, according to this write-up.)

The PowerPort is split up, with two QC3.0 ports (the blue ports in the photo above), and three “PowerIQ™” ports. The PowerIQ™ ports output 5V at 4.8A, with a limit of 2.4A per port. Again, not enough Voltage, not enough Amperage. I mean, it’s fine for my iPhone, just not for my Switch.

That’s fine. I expect to have to upgrade some of my charging accessories when I get a new gadget (remember that new surge strip I bought?). So I went back to Anker’s website to see what they could do for me and my Switch.

I started with their PowerPort 5 USB-C (below).

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Anker’s PowerPort 5 USB-C. Source: Anker.com.

 

 

From their spec list: “1 USB-C Port: 5V 3A max” This may actually do the trick, and here’s why: if you’ll recall, the Switch charger outputs between 5V and 15V. If I’m looking for a handy side-table solution for recharging the Switch when it’s out of its set-top dock, I may only need 5V; and since 2.6A is the current requirement, the PowerPort’s 3A spec meets that requirement, as well.

I was feeling adventurous, so I perused the rest of Anker’s selection, to see if they offered any USB charging solutions with higher Voltage. Their PowerPort+ 5 USB-C with USB Power Delivery outputs between 5V and 15V at 3A, or 20V at 2.25A, a maximum of 45W in any scenario.

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Anker’s PowerPort+ 5 USB-C with USB Power Delivery. Source: Anker.com.

I feel more confident ordering the PowerPort+, since it boasts USB PD support (just like the Switch, and even my MacBook charger). My rule of thumb is to match as many of the “manufacturer’s accessory” specs as possible, and this does just that.

Interestingly, Anker currently doesn’t sell any chargers with more than one USB-C port. I kind of get it. It’s still a new technology, and they’d certainly want to avoid any further problems with the spec, like they had last August.

But some of us also want to recharge our Nintendo Switch Pro Controller (sold separately, of course), which also uses a USB-C port!

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The Switch Pro Controller, shown with its USB-C cable attached on top. Source: CNet.com.

I imagine in most scenarios, the Pro Controller will charge on the side table (off that PowerPort+, for example); while the Switch sits docked across the room, by the TV. When it’s time to leave the house, the Switch comes out of its dock and the Pro Controller stays home. The Switch can then travel with its own one-port charger—be it from Nintendo, or another reliable supplier (as long as that charger meets the specs); or a multi-port charger, again, like the PowerPort+.

Anker’s chief rival in the USB charging space, Aukey, does offer a charging station with two USB-C ports, the Amp USB-C 6-Port Charging Station with Quick Charge 3.0.

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Aukey’s 2-USB-C Charging Station. Aukey colors their QC ports green, as opposed to Anker’s blue ports. Source: AliExpress.com.

But look at the specs from Aukey’s site:

(Quick Charge 3.0): 3.6V-6.5V 3A   |   6.5V-9V 2A   |   9V-12V 1.5A

Remembering that the Switch (and by extension, its Pro Controller) does not support QC3.0, you’re probably not going to get that 6.5V/3A charge from either port.

For now, if you want a multiple-port solution that can charge a Switch OR its Pro Controller (but not both at the same time), I’m recommending the Anker PowerPort+ 5 USB-C with USB Power Delivery. If you only need one port, you might as well stick with Nintendo’s own charger.

One final word of warning: since USB-C is still so new; and since it’s always tempting to get the least-expensive cable you can; make sure you get a trustworthy USB-C cable to plug into your new charger, whatever you plan on powering. A good place to start is http://bensonapproved.com. From their website:

All USB Type-C (USB-C) Cables and Accessories are not created equal. Some will charge most efficiently, others might just fry your battery. Google Chromebook engineer and Caped Cable Crusader Benson Leung has been testing USB Type-C (USB-C) cables off Amazon, and it’s not just the no-brand products that have been failing. Benson’s campaign mostly consists of ordering USB Type-C (USB-C) cables off Amazon, testing them to see if they meet the minimum standards or if they’re just knock-offs, and then leaving Amazon reviews. Cables and chargers fail in all sorts of different ways, although incorrect resistors seem to be a common problem that Benson’s been finding. bensonapproved.com lists all USB Type-C (USB-C) Cables and Accessories approved by Benson. For more info follow us on Twitter @bensonapproved or contact us at bensonapproved@gmail.com.

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Benson Leung, Standards Upholder. Not a bad example to set. Source: ComputerWorld.com.

For the record, here are Benson’s recommended USB-C to USB-C cables.

So that’s this week’s post. If you’ve already gotten your Switch (or it’s on the way), I hope this post proves useful, and you can enjoy your new Nintendo system worry-free. After all, from one Zelda fan to another, “It’s dangerous to go alone.”

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Now, more than ever. Source: SecretToEverybody.com.

 

Oh, and if you refuse to get a new console when it first comes out, then this video is for you:

 

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Thunderbolt 3? USB Kidding Me!

On October 27, Apple announced their new MacBook Pro will be equipped with only one kind of data port: Thunderbolt 3.

From Apple’s Thunderbolt page:

“Thunderbolt 3 offers a connection with state-of-the-art speed and versatility. Delivering twice the bandwidth of Thunderbolt 2, it consolidates data transfer, video output, and charging in a single, compact connector. And with the integration of USB-C, convenience is added to the speed of Thunderbolt to create a truly universal port.”

So, that’s Thunderbolt 3… and Thunderbolt 2… and USB-C? Huh?

Let’s break down some of these interfaces, starting with their shapes.

PLUG #1

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The USB Type A Connector. Source: Wikipedia

USB’s Type A connector is rectangular, 15.7mm wide by 7.5mm tall. It’s often difficult to tell which way is “up,” so it’s sometimes necessary to flip the plug to connect it correctly.

THE STANDARD

Universal Serial Bus (USB), first released in January 1996.

THE SPECS

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Many USB 3 plugs use color coding to distinguish them from older, slower 2.0 cables. Keep an eye out for a blue tip.

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The blue tip indicates this is a USB 3 cable. Source: Wikipedia


PLUG #2

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Source: Startech.com

This connector is narrower than USB-A, at 7.5mm wide by 4.6mm tall. It has beveled edges at the bottom of the plug, making it a little easier to eyeball which way it needs to go into the port.

In addition to the plug’s shape, markings on the connector may indicate which standard the cable in question follows: Apple’s Mini DisplayPort; or Thunderbolt, co-developed by Intel and Apple. The easiest way to tell a Thunderbolt cable from a Mini DisplayPort cable is to look for the “bolt” symbol on the plug:

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The Thunderbolt logo indicates that this is more than just a Mini DisplayPort cable. Source: MacWorld.com

A Mini DisplayPort plug may not have any markings on it, or it may have the “display” logo on the plug:

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Likewise, this should only be used to connect a monitor to a Mini DisplayPort on your computer. Source: Wikipedia

THE STANDARDS

Mini DisplayPort, first released in 2008; and Thunderbolt, first released in 2011.

Apple embraced Mini DisplayPort as their monitor connection of choice, starting with their late 2008 notebooks, and then into their 2009 desktops. The only latecomer of their notebooks was the 17″ MacBook Pro, which featured Mini DisplayPort in early 2009.

Thunderbolt, which provided the monitor connection as well as high-speed data rates for hard drives and multi-port docks, replaced Mini DisplayPort on Macs in early 2011. By late 2013, it was standard on all Macs except the 2015 MacBook (more on that model in a bit).

A computer’s Thunderbolt port is backward-compatible with Mini DisplayPort cables and displays, but not vice versa. For example, Apple’s now-retired 27″ LED Cinema Display (produced from 2010 to 2013) will work in either Mini DisplayPorts or Thunderbolt ports, but their almost identical-looking Thunderbolt Display (2011-2016) will only work in a Thunderbolt port.

THE SPECS

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Featuring twice the speed of its predecessor, Thunderbolt 2 came standard on the late 13” and 15” 2013 MacBook Pro Retina models; the late 2013 Mac Pro cylinder; the late 2014 Mac mini; and the 11” and 13” Early 2015 MacBook Air. The MacBook has never included Thunderbolt (again, more on that model in a moment).

So at this point, around 2013, we have two plug shapes, with two formats now capable of delivering 10 Gigabits per second, or more. USB 3 was backward-compatible with its previous versions, and Thunderbolt 2 was backward-compatible with Thunderbolt 1 and Mini DisplayPort.

And then, in 2014, the shape of things changed, yet again. Enter USB Type C.

NOTE: For the purposes of this post, I’m skipping past USB Type B, which is just the house-shaped plug often found at the other end of a standard USB cable. It’s the end that plugs into a printer, a desktop hard drive, or other peripherals.


PLUG #3

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A USB-C cable. Source: LaptopMag.com

This is the dream, realized. A symmetrical plug, with no “wrong” way to plug it in.

Apple did beat USB to the punch in 2012 with their proprietary, symmetrical Lightning connector, but that was only utilized by the iPods, iPads, and iPhone of the time, onward. It was never featured as an interface on any of Apple’s desktop or notebook computers.

And yes, “Thunderbolt” and “Lightning” is a confusing coincidence. 

USB Type C is actually quite similar to Lightning at first glance. USB-C is 8.3mm wide by 2.5mm tall, and Lightning measures 6.7mm wide by 1.5mm tall.

Apple hasn’t indicated any plans yet to replace Lightning with USB-C.

THE STANDARDS

USB-C first came on the scene in 2014, in the Nokia N1 tablet, initially released in China.

It provides the full data rates of USB 3.1 standard (SuperSpeed USB 10 Gbps), as well as the capability to charge mobile devices such as smartphones and tablets (such as the aforementioned Nokia N1).

While Apple sticks with Lightning for their iPhones and iPads for now, USB-C is becoming the go-to charging and data port for Android mobile devices from brands like LG, HTC, Asus, Lenovo; and it was the interface for the late, lamented, combustible Samsung Galaxy Note7 (but the general consensus is that the charging cable was not responsible for the fires: https://www.cnet.com/news/why-is-samsung-galaxy-note-7-exploding-overheating/)

https://www.cnet.com/videos/share/samsung-explains-what-went-wrong-with-exploding-note-7-battery/

Apple may be sticking to Lightning for iPhone and iPad for now, but they took a leap in April 2015 to USB-C as the sole port in their resurrected MacBook line.

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The first-ever Mac powered by USB. Source: abc.net.au

It was the first Mac to use the same port for data and for charging—a controversial move, as this meant no other peripherals could be plugged in while the computer was charging…unless users connected an adapter, such as the USB-C Digital AV Multiport Adapter (sold separately, of course).

Intel launched Thunderbolt 3 in June 2015, incorporating the increasingly popular USB-C plug shape, and retiring the old “Mini DisplayPort” connector.

THE SPECS

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Much like how Thunderbolt 1 & 2 were backward-compatible with Mini DisplayPort; and how USB 3 Type A was backward-compatible with USB 2 and 1, Thunderbolt 3 is backward-compatible with USB-C devices (but not vice-versa).

So USB and Thunderbolt have now converged. The upshot is, all your USB and Thunderbolt devices will still work if you get a computer with Thunderbolt 3 ports… you’ll just have to buy new cables or adapters to plug them in. Alternatively, you could invest in a dock, such as this 13-port solution from OWC. It’s pricey, but it allows you to use your current peripherals and their own cables, instead of having to adapt each one for the new port shape.

Because this is the shape of things, now… at least, until a new standard comes out.

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◼︎

 

 

Hit the Road, Jack: Saying Goodbye to a 3.5mm Hole

On Wednesday, Apple announced that their new iPhone 7 would be the first in the line not to have a dedicated headphone jack. This was met with some controversy and consternation, and I wanted to offer some brief thoughts on the matter.

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The lonely Lightning port of the new iPhone 7. (Source: WhatHiFi.com, click photo for their article.)

This is Apple’s M.O.

The first thing that surprises me about the response, honestly, is anyone’s surprise at the move. Apple is notorious for moving away from older technology when they create new devices, or new versions of existing devices. Here’s a brief timeline:

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The original Macintosh (right) and the first iMac (left). (Source: MacWorld.co.uk)

1984: While IBM-styled PC manufacturers are still including 5.25” floppy drives, Apple unveils the first Macintosh computer, equipped with the smaller, yet higher-capacity 3.5” diskette drive. Apple’s last computer with a 5.25” drive would be in their II (“two”) series, the last of that line being 1988’s  Apple IIc Plus. PC makers would eventually phase out the 5.25” floppy by the early 1990s.

1998: With the iMac, Apple courts controversy again by removing the 3.5” diskette drive from this new all-in-one form factor, opting strictly for optical media; first in the form of CD-ROM, then DVD-ROM, and finally, rewritable DVD “SuperDrive,” first appearing in 2002’s Flat Panel iMac. Apple would remove the “floppy” drive from its laptops, as well; 1999’s PowerBook G3 would be the first Apple notebook to exclude the diskette drive, in favor of an optical drive.

2008: Speaking of laptops, Apple invents a new model, the MacBook Air (below), boasting unprecedented (for Apple) thinness and lightness in a fully-featured computer. One feature that is notably absent is its optical drive.

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2008’s wafer-thin MacBook Air. (Source: nextmedia.com.au)

Apple is confident, not only that users could rely upon the optional USB SuperDrive for their disk-based needs; but that program installations and media downloads would be performed over the internet, instead of coming from CDs and DVDs. This change coincides with the growth of the iTunes Store (selling music in 2003, TV shows in 2005, and movies in 2006); followed by the arrival of the App Store in 2011, from which users could download their programs directly from Apple, instead of having to insert an installation disc. Ambitiously, Apple both predicts and precipitates the massive shakeup of the disc-based media and software industries.

Apple would eliminate optical drives from its iMac and MacBook Pro in 2012, and it would redesign the Mac Pro desktop tower in 2013 and MacBook in 2015, each without optical drives as a matter of design.

2015: The aforementioned MacBook (below) marks another design change by tossing out all ports but one universal USB-C port for both charging and data interface.

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2015’s redesigned MacBook. Note the single port on the corner. (Source: abc.net.au)

This move would be a boon to the after-market USB hub industry, for users who need to plug in more than one device at the same time, to say nothing of charging the battery in the process.

As history has shown, the iPhone 7’s removal of the headphone jack is just the latest in a long string of bold moves. Anyone who wasn’t prepared for it just hasn’t been paying attention.

Thin is In

During his segment of the keynote, Phil Schiller, Apple’s Senior VP of Worldwide Marketing, asked the question outright: “Why we would remove the analog headphone jack from the iPhone?” He would go on to answer:

Our smartphones are packed with technologies and we all want more. We want bigger, just brighter displays. We want larger batteries, we want faster processors, we want stereo speakers, we want Taptic Engines, we want all of that and it’s all fighting for space within that same enclosure. And maintaining an ancient single purpose analog big connector doesn’t make sense because that space is at a premium.

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Phil Schiller’s inside look at the new iPhone 7. (Source: Reuters)

And he’s right. We demand a certain thinness from our mobile devices (as long as they’re not prone to bending, as was the case with 2014’s iPhone 6 Plus, shown below).

Removing the analog headphone jack not only frees up that much space on the phone’s shell, but it also allows for further technological expansion inside the phone. This could result in longer battery life, more processing power, or ideally, both.

This also means the removal of an oft-taken-for-granted component in all other smartphones: the digital-to-analog converter (DAC). Translating digital audio to conform to analog headphones requires a dedicated chip. Apple has this time opted to leave the audio processing to the headphones; be they from Apple, or from other manufacturers who can focus on higher-quality DACs without the limitations of an iPhone’s internal real estate. These chips can be built in to the plug, the cord, or the headphone itself. Some predict this will mean higher quality sound than an iPhone’s native DAC could have generated. Time will tell.

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An X-ray of last year’s iPhone 6S. Note the headphone jack in the lower-left. (Source: iFixit.com, click photo for their full teardown.)

Moving Toward A Wireless Future: CHARGE!

Apple doesn’t expect its users simply to use the iPhone’s built-in speakers for all future audio needs. After all, not only are they bundling with the new iPhone wired headphones that connect directly to the multi-purpose Lightning jack, but they’re also including an adapter (below) to allow users to plug their existing analog headphones into that jack.

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Apple’s included Lightning to 3.5 mm Headphone Jack Adapter (Source: Apple.com)

Third party companies like Belkin have already announced splitters, such as their RockStar™ (below) to allow for lightning headphone use while simultaneously charging the iPhone.

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Belkin’s Lightning Audio + Charge RockStar™ (Source: Belkin.com, click photo for their page.)

But wired headphones may themselves be the next thing to go. At the same keynote where they announced the iPhone 7, Apple unveiled AirPods (below): wireless earbuds that promise high-quality audio while leaving the Lightning jack free for charging (or other purposes, like an SD Card reader).

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Apple’s wireless AirPods. (Source: Apple.com, click photo for press release.)

But what if the iPhone didn’t need to plug in a cable even to recharge its battery?

Apple’s latest gadget du jour, the Watch, doesn’t require a cable to be inserted into a hole to recharge its battery; it uses a magnetic pad placed on the bottom of the watch (shown in this video narrated by Apple designer Jony Ive).

Likewise, Apple’s latest flagship tablet, the iPad Pro, features the “Smart Connector,” a row of three small circles (shown below), through which electricity can travel from the iPad to devices like keyboards; or to the iPad, from devices like the Logi BASE Charging Station. In both cases, the power goes strictly through touch, through the process of “inductive charging.”

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iPad Pro’s new Smart Connector on the edge. (Source: MacWorld.com)

Third-party manufacturers have been working toward a future with touch-only charging for years. Mophie’s Juice Pack battery case now comes in a model allowing for wireless charging, through their “Charge Force” line (see their video below to learn more).

Even furniture maker IKEA (below) has gotten in on the trend, selling wireless charging pads, and building the technology into some of their lamps and nightstands.

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IKEA’s SELJE Nightstand with wireless charging. (Source: IKEA, click photo for its page.)

I predict that iPhones will eventually have built-in wireless charging technology to take advantage of these options without needing a special case or adapter, just like some Android phones do already.

Eventually, the iPhone may not have any holes for any purpose: not charging, headphones, or anything else. This could bring about a near-hermetically sealed iPhone, with greatly improved water and dust resistance.

Conclusion

I don’t expect the removal of the headphone jack to go over smoothly, and I encourage debate on the subject. I just think that knowing Apple’s history, design philosophy, and ambitions for the future have made this a foregone conclusion. Personally, I’m ready to have one fewer wire to have to untangle.

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Get This Down on Paper: On Printers and Printing

The Oatmeal webcomic has an enjoyable screed about printers, titled, “Why I Believe Printers Were Sent from Hell to Make Us Miserable” (Click the title or the image below to find out why):

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I don’t entirely disagree, but I know printers are still important—if not quite as essential as they were in the early days of home computing. Following are three recent case studies of my adventures in attempting to satisfy my clients’ printing needs, to varying degrees of success.

1. Catastrophic Incompatibility?

I have a client who bought a new printer to connect to his Early 2009 MacBook. Apple considers this model laptop obsolete, but I was confident that I could get the new printer to work. My first challenge was connecting it. As The Oatmeal noted, most printers don’t come with USB cables to connect to computers. I didn’t expect this to be a problem, as it was a wifi-enabled printer. Sadly, my client’s custom network configuration did not allow wireless printers, so we were going to need to connect the new printer directly, after all.

I returned on a later day with a USB cable, and I also upgraded the client’s Mac to a newer operating system (OS)—after all, it is still capable of running the latest Mac OS, despite being “obsolete.” Even with an updated OS and direct connection, the computer still wouldn’t recognize the new printer. I connected my own laptop, a MacBook Air, running the latest OS at the time, “El Capitan,” and that computer wouldn’t print, either. All of this led me to determine that he must have just gotten a defective printer, which can happen.

I told him I would send him some recommendations for new printers that I would make sure were compatible with his older computer.

Several weeks passed, during which I repeatedly checked in via email and phone, leaving voicemails. I finally connected with him to see if he had picked up the new printer I recommended. He had not.

“The Staples Guy came over,” he said, “and he was able to get the printer to work.” I asked if he could tell me what the tech had been able to do that we had missed, but he couldn’t provide me with any details. It’s frustrating not to know the solution to a problem that had vexed me, but all I can do is be glad my client is printing from his old computer to his new printer, even if I wasn’t the one to make that happen. I still encouraged him to upgrade to a new computer soon, as those certainly don’t last forever (I give laptops three good, solid years of life on average. By year four, they begin to show their age). If nothing else, he should have no difficulty connecting this new printer to any new computer he gets… but then, perhaps I should be more circumspect when it comes to this printer.

2. A Fresh (re)Start

Not long after that adventure, I got a call from another client who had lost the ability to print. It wasn’t a brand new printer, and it had been working reliably for several months. All of a sudden, it stopped doing its job. This printer was connected wirelessly to this client’s home network. To test the printer, I sent a test page from my iPad. If a document would come out of the printer from that source, then I would be able to determine that the error was not with the printer, or the network; but with the client’s computer, a Late 2013 iMac (my rule for desktops, incidentally, is five good years on average, as opposed to three for a laptop).

Interestingly, my iPad had no luck printing, either. At this point, I approached the printer and called upon the motto of computer consultants since the dawn of time: 

And for those who can’t see the video, it’s computer tech Roy from British TV series The IT Crowd, asking a caller, “Have you tried turning it off and on again? …Are you sure that it’s plugged in?”

So I indeed turned the printer off and on again. I even unplugged its power cord and plugged that back in, to be thorough. After the standard boot-up time, I made sure it was connected to the wireless network, and I made a second attempt to print from my iPad. This time it worked, for the most part. The colors were off, indicating clogged printheads. Once I had this working on the client’s iMac, I was going to make sure it ran a head cleaning cycle or two.

Getting back to that iMac, still no luck printing to the newly restarted printer. I could tell that several failed attempts had been made, as the iMac’s Print Queue was full of documents trapped in a neither-here-nor-there limbo. I deleted these stuck documents, always a good course of action, but still no luck. I decided I would uninstall the printer from the computer (on Macs, it’s essentially just hitting the button with the minus sign on it, in the list of connected printers). With that step done, I made the computer look for any nearby printers, and it found the wireless printer. I re-added it, got it printing test pages, and even put it through an extended head-cleaning process to get the colors to line up correctly.

By the time I was done, my confidence, shaken by the failure with the previous printer, was restored. I was not at war with all printer-kind; just that one rogue element, who I’m convinced was in league with its comrade from the Staples tech support department.

Confidence renewed, I ventured forth to help with my latest printer quest:

3. New School Year, New Printer

Despite how technologically sophisticated some schools have gotten, they’re still requiring their students turn in their work printed, on paper, just as their parents and grandparents before them. With this in mind, another client reached out to me to get a new printer for his high school student. He was probably tired of her using his home office printer to print her school work, using up his ink and paper in the process.

He gave me the following criteria: “just want a good printer black white and color. doesn’t need to have fax and all other. just for printing and copying for school. wireless good. smaller the better.”

I often recommend color laser printers over inkjets, due to a much cheaper cost-per-page. Laser toner cartridges, after all, can output many more prints than an equivalent ink cartridge, at a fraction of ink’s ungodly cost. However, color laser printers are much larger than inkjets. Size is one of my clients’ considerations, so in this case, I was going to have to stick with the more compact inkjet printers.

I narrowed the search down to the HP brand (arbitrarily, I admit; but that’s the brand I use in my own office). From that brand I found 12 size-appropriate options available in stores, representing the DeskJet, Envy, OfficeJet, and OfficeJet Pro lines. Based on the need for wireless, as well as a compact size, I ended up selecting the Envy 7644, at my local Apple Store. It had great specs, not least of which a zippy print speed of 14 black pages per minute (ppm).

HJVL2

The HP Envy 7644, which, aside from the model number on the upper-right corner of the face, is identical to the Envy 7640.

What was odd was that several of the other models were available at multiple stores: Best Buy’s selection matched Staples’s and Fry’s’. But this 7644 was only available at Apple. Even HP’s own website omits it, in lieu of the 7640. I contacted HP, and they told me that the 7644 was the exact same printer as the 7640, but the 7644 was exclusive to Apple Stores. If it was the same model, and if I could apply my Apple discount to it, then I knew what to do.

I’m actually installing this new printer today, after this blog post is published. If there are any issues hooking it up (that can’t be resolved by “turning it off and on again”), I’ll follow up. If not, I’ll be back next week, with a new post. Until then, Happy Labor Day!